OQ Market Analytics

Subscription and Cancellation Policy

Subscription, billing, renewal, cancellation, and access rules for OQ Market Analytics services.

Effective Date: 07-31-2026 Last Updated: 07-31-2026 Version: 1.0
Review this policy before purchasing or renewing a subscription. It explains automatic renewal, cancellation timing, refunds, billing support, and dashboard access.

This Subscription and Cancellation Policy describes the subscription, billing, renewal, cancellation, and access rules that apply to services offered by OQ MARKET ANALYTICS LLC, a Texas limited liability company ("OQ Market Analytics," "we," "us," or "our").

This Policy applies to subscriptions purchased for access to our websites, dashboards, alerts, analytics, account features, and related services, including services available through:

https://obsessedquant.com https://alerts.obsessedquant.com

This Policy is incorporated into and forms part of our Terms of Service. By purchasing a subscription, you agree to this Policy, our Terms of Service, and our Privacy Policy.

1. SUBSCRIPTION PLANS

OQ Market Analytics may offer monthly, annual, promotional, trial, discounted, or other subscription plans.

The price, billing frequency, renewal terms, and material conditions of each available plan will be displayed before you complete your purchase.

Available plans may change over time. We may add, remove, revise, or discontinue subscription plans, subject to applicable law and any commitments already made to existing subscribers.

2. MONTHLY SUBSCRIPTIONS

A monthly subscription is billed at the price disclosed during checkout.

Unless canceled, a monthly subscription automatically renews approximately once each month using the payment method associated with your Stripe account.

The exact renewal date may be shown in Stripe Checkout, the Stripe Billing Portal, your receipt, your invoice, or your account information.

Some monthly billing dates may vary slightly because of calendar length, payment retries, billing adjustments, or Stripe processing rules.

3. ANNUAL SUBSCRIPTIONS

An annual subscription is billed at the price disclosed during checkout.

Unless canceled, an annual subscription automatically renews approximately once each year using the payment method associated with your Stripe account.

The annual subscription price may be lower than the total cost of twelve separate monthly payments, but no particular discount is guaranteed unless expressly stated during checkout.

4. AUTOMATIC RENEWAL

Unless otherwise disclosed before purchase, subscriptions automatically renew at the end of each billing period until canceled.

By purchasing a recurring subscription, you authorize OQ Market Analytics and Stripe to charge your selected payment method automatically for each renewal period.

You remain responsible for canceling the subscription before the applicable renewal charge if you do not want the subscription to renew.

Merely signing out, deleting browser cookies, removing a bookmark, stopping use of the Service, or deleting an Auth0 account does not necessarily cancel your Stripe subscription.

5. PAYMENT PROCESSING

Payments are processed by Stripe.

Stripe may collect and process information such as:

OQ Market Analytics does not ordinarily receive or store your complete credit-card number, card security code, or complete bank-account credentials.

Your use of Stripe Checkout and the Stripe Billing Portal may also be subject to Stripe's terms and privacy practices.

6. SUBSCRIPTION ACTIVATION

Subscription access generally begins after Stripe confirms that checkout has completed and the subscription has entered an eligible status.

Eligible subscription statuses generally include:

Access may not begin immediately if:

We may temporarily delay access while investigating an identity, billing, security, or synchronization issue.

7. ACCOUNT AND SUBSCRIPTION MATCHING

Your subscription is connected to your authenticated customer account using identifiers such as:

You should complete checkout while signed in to the same account you intend to use for dashboard access.

If you purchase using one account but later sign in using another account, access may not be available until the account relationship is verified.

We may require you to confirm control of the email address or account before changing the identity associated with a subscription.

8. PROMOTIONAL PRICING

We may offer promotional prices, coupon codes, introductory pricing, limited-time discounts, or limited-quantity offers.

Promotions may be subject to conditions such as:

Unless expressly stated otherwise, a promotional subscription may renew at the regular subscription price disclosed during checkout.

A promotional offer does not guarantee that the same price will remain available after cancellation, expiration, or resubscription.

9. PRICE CHANGES

We may change subscription prices prospectively.

A price change will not normally alter a charge that has already been completed.

When required by law, we will provide reasonable advance notice before a changed price applies to a future renewal.

Your continued subscription after the effective date of a disclosed price change authorizes renewal at the updated price, subject to applicable law.

You may cancel before the updated price takes effect.

10. TAXES

Subscription prices may not include applicable taxes unless expressly stated.

Stripe or OQ Market Analytics may calculate, collect, and remit sales tax, use tax, value-added tax, or other transaction-based taxes when required.

You are responsible for any taxes not collected at checkout that are legally imposed on your purchase or use of the Service.

11. PAYMENT FAILURES

If a payment fails, Stripe may retry the payment according to configured billing rules.

During a payment-retry period, your subscription may remain active temporarily, become past due, or lose access depending on the Stripe subscription status and our access rules.

We may suspend or terminate access when:

Updating a payment method does not guarantee that a failed payment will be recovered automatically.

12. BILLING PORTAL

Customers may manage certain billing and subscription settings through the Stripe Billing Portal.

Depending on the options enabled at the time, the Billing Portal may allow you to:

The specific options available in the Billing Portal may change over time.

13. HOW TO CANCEL

You may cancel your subscription through the Stripe Billing Portal or another online cancellation method that we make available.

A typical cancellation process is:

Sign in to your OQ Market Analytics account. Open the billing or account-management section. Select the Manage Billing option. Open the Stripe Billing Portal. Select the applicable subscription. Choose the cancellation option. Review and confirm the cancellation.

You may also contact support if you are unable to access the available cancellation method.

Support Email:

To help us locate your account, provide the email address used to sign in and, when available, the Stripe customer or subscription identifier.

Do not send your password, authentication token, complete payment-card number, or card security code.

14. CANCELLATION EFFECTIVE DATE

Unless otherwise stated during the cancellation process, cancellation takes effect at the end of the current paid billing period.

This means:

Future automatic renewal is stopped. You generally retain access through the end of the paid period. The subscription may continue to display as active until the period ends. The subscription may show that cancellation is scheduled. Access normally ends when Stripe changes the subscription to an ineligible status.

The cancellation confirmation or Billing Portal should display the applicable period-end or cancellation date.

15. IMMEDIATE CANCELLATION

An immediate cancellation option may be offered in limited circumstances.

If immediate cancellation is selected or applied:

Access may end immediately. Unused time may be forfeited. A prorated refund is not guaranteed. The subscription may become canceled before the original period-end date.

Do not select immediate cancellation unless you understand that access may end immediately.

16. ACCESS DURING A SCHEDULED CANCELLATION

A subscription may remain active while cancellation is scheduled for a future date.

During that period:

You generally retain access. The account may display a scheduled cancellation date. No additional renewal charge should occur after the scheduled end date, unless cancellation is reversed or a new subscription is created. Access normally ends after the paid subscription period expires.

A scheduled cancellation is not the same as an immediately canceled subscription.

17. REVERSING A SCHEDULED CANCELLATION

Stripe may allow you to reverse a scheduled cancellation before the current billing period ends.

If the cancellation is reversed:

The subscription may remain active. Automatic renewal may resume. The payment method may be charged on the next renewal date. The subscription will continue under the applicable price and terms.

The ability to reverse a scheduled cancellation is not guaranteed and may depend on the current subscription status and Billing Portal configuration.

18. REFUNDS

Except where required by law or expressly stated otherwise, subscription charges are generally non-refundable after they are processed.

Cancellation normally prevents future renewal charges but does not create a prorated refund for the current billing period.

We may issue a full or partial refund at our discretion for circumstances such as:

A discretionary refund in one situation does not create an obligation to issue a refund in another situation.

Additional terms are described in our Refund Policy.

19. REFUND EFFECT ON ACCESS

If a full refund is issued, access may end immediately.

If a partial refund is issued, access may continue or end depending on the reason for the refund and the terms communicated at that time.

A refund does not automatically delete your Auth0 account or personal information.

20. CHARGEBACKS AND PAYMENT DISPUTES

You should contact us before initiating a chargeback when you believe a billing error has occurred.

We will make reasonable efforts to investigate legitimate billing concerns.

If you initiate a chargeback or payment dispute:

Stripe may restrict the payment or subscription. We may suspend dashboard access. We may provide transaction, consent, account, login, and subscription records to Stripe, the payment network, or the financial institution handling the dispute. The subscription may be canceled. Future purchases may be restricted where fraud or abuse is suspected.

Nothing in this section limits any lawful right to dispute an unauthorized or incorrect charge.

21. CANCELED, EXPIRED, OR INELIGIBLE SUBSCRIPTIONS

Dashboard access may be denied when a subscription has a status such as:

The exact Stripe status and access result may vary depending on payment retries, billing settings, and system verification.

22. RESUBSCRIPTION

A former subscriber may be permitted to purchase a new subscription.

Resubscription may:

Previous promotional, discounted, grandfathered, or introductory pricing is not guaranteed to remain available.

23. DUPLICATE SUBSCRIPTIONS

Our system is designed to reduce the risk that an active subscriber accidentally purchases a second subscription.

If our records show an active or trialing subscription, we may block creation of another Checkout Session.

Duplicate subscriptions may still occur in circumstances such as:

Contact support promptly if you believe you have been charged for duplicate subscriptions.

24. ACCOUNT DELETION AND CANCELLATION

Deleting your Auth0 account does not necessarily cancel your Stripe subscription.

Canceling your Stripe subscription does not automatically delete your Auth0 account.

To stop future charges, complete the subscription cancellation process through the Billing Portal or another approved cancellation method.

To request deletion of your account or personal information, follow the process described in our Privacy Policy.

25. SERVICE SUSPENSION OR TERMINATION

We may suspend or terminate access when:

Suspension or termination for violation of our Terms does not necessarily entitle you to a refund.

26. SERVICE CHANGES OR DISCONTINUATION

We may modify, replace, suspend, or discontinue any feature, dashboard, analytical method, data source, subscription plan, or portion of the Service.

When practical, we may provide advance notice of a material discontinuation.

If we permanently discontinue a paid Service before the end of an active billing period, we may provide one or more of the following, subject to applicable law:

The appropriate remedy will depend on the circumstances.

27. DATA AND DASHBOARD AVAILABILITY

Subscription payment does not guarantee uninterrupted access.

The Service may be unavailable because of:

We use technical safeguards intended to prevent materially stale dashboard data from being served.

If dashboard freshness cannot be verified, access may be temporarily denied even when your subscription is active.

28. CUSTOMER RESPONSIBILITIES

You are responsible for:

You should retain cancellation confirmations and billing receipts for your records.

29. BILLING COMMUNICATIONS

We or Stripe may send transactional communications related to:

You are responsible for ensuring that your email address remains current and that messages from us or Stripe are not blocked.

30. CANCELLATION SUPPORT

If you cannot cancel through the Billing Portal, contact:

OQ MARKET ANALYTICS LLC

Support Email:

Website:

https://obsessedquant.com https://alerts.obsessedquant.com

Mailing Address:

8106 Whisper Point Dr.

Include:

Do not include:

31. RELATIONSHIP TO OTHER POLICIES

This Policy should be read together with:

If a plan-specific term displayed during checkout directly conflicts with a general term in this Policy, the clearly disclosed plan-specific term will control for that purchase, to the extent permitted by law.

32. CHANGES TO THIS POLICY

We may update this Subscription and Cancellation Policy from time to time.

When we update it, we will revise the Last Updated date and policy version.

For material changes, we may provide notice through:

Changes will apply prospectively unless applicable law permits otherwise.

33. CONTACT INFORMATION

OQ MARKET ANALYTICS LLC

Website:

https://obsessedquant.com https://alerts.obsessedquant.com

Support Email:

Mailing Address:

8106 Whisper Point Dr.