Contact and Support
Contact OQ Market Analytics for account, subscription, billing, cancellation, refund, privacy, accessibility, or technical support.
Contact Information
OQ MARKET ANALYTICS LLC
Support Email:
obsessedquant@gmail.com
Websites:
https://obsessedquant.com
https://alerts.obsessedquant.com
Mailing Address:
8106 Whisper Point Dr.
Houston, TX 77040
Support Topics
Account or Sign-In Support
Use subject:
Account Access Request
Examples include login problems, email verification, Auth0 account matching, or suspected unauthorized access.
Subscription or Billing Support
Use subject:
Billing Support Request
Examples include failed payments, duplicate subscriptions, billing dates, invoices, receipts, or payment-method problems.
Cancellation Assistance
Use subject:
Cancellation Request
Use this when you cannot cancel through the Stripe Billing Portal or need help confirming a scheduled cancellation.
Refund Request
Use subject:
Refund Request
Include the charge date, amount, reason for the request, and any available Stripe invoice or receipt identifier.
Technical Support
Use subject:
Technical Support Request
Examples include dashboard access problems, stale-data warnings, loading errors, browser issues, or missing features.
Privacy Request
Use subject:
Privacy Request
Use this for access, correction, deletion, portability, consent, or other privacy-related requests.
Accessibility Request
Use subject:
Accessibility Request
Describe the page, barrier, assistive technology, browser, device, and alternative format or assistance needed.
Security Concern
Use subject:
Security Concern
Use this for suspected unauthorized access, compromised credentials, unusual account activity, or security vulnerabilities.
Information to Include
Include only the information reasonably needed to investigate your request:
- Your name.
- The email address used to sign in.
- The Stripe billing email, if different.
- The subscription plan, if known.
- A clear description of the issue or request.
- The date and approximate time the issue occurred.
- The page address or URL involved.
- Your browser, device, and operating system.
- Any error message shown.
- Relevant screenshots with sensitive information removed.
- Stripe customer, subscription, invoice, or receipt identifiers, when available.
Do Not Send Sensitive Information
Do not send any of the following by email:
- Your password.
- Your Auth0 access token, identity token, or refresh token.
- Your complete payment-card number.
- Your card security code.
- Your bank-account credentials.
- Your Stripe secret key.
- Your Auth0 secret.
- Your brokerage username or password.
- Your Social Security number.
Response and Investigation
We will make reasonable efforts to review support requests promptly. Response and resolution times may vary depending on:
- The complexity of the issue.
- The completeness of the information provided.
- The need to verify account ownership.
- Whether Stripe, Auth0, Azure, Databricks, or another third party is involved.
- The need to review billing, access, webhook, reconciliation, or technical logs.
- The presence of a payment dispute, fraud concern, security incident, or legal request.
We may request additional information before completing a support action.
Identity Verification
We may verify account ownership before:
- Discussing account-specific information.
- Changing or canceling a subscription.
- Providing billing records.
- Processing a refund.
- Changing account details.
- Deleting an account.
- Responding to a privacy request.
Verification may include confirming control of the account email, asking you to sign in, or comparing limited account and billing information.
Billing and Cancellation
Customers should ordinarily manage billing through the Stripe Billing Portal when that option is available.
The Billing Portal may allow you to:
- View subscription information.
- Review invoices and receipts.
- Update a payment method.
- Review the next billing date.
- Cancel a subscription.
- Review a scheduled cancellation.
Merely signing out, stopping use of the Service, deleting browser data, or deleting an Auth0 account does not necessarily cancel a Stripe subscription.
Before Requesting Technical Support
Where practical, try the following before contacting support:
- Confirm that you are signed in with the Auth0 account connected to your subscription.
- Refresh the page.
- Sign out and sign back in.
- Try a current version of a major browser.
- Disable browser extensions that may block scripts, cookies, or authentication.
- Confirm that required cookies and browser storage are enabled.
- Check your internet connection.
- Record any error message and the approximate time it appeared.
Market Information and Trading Questions
OQ Market Analytics provides informational, analytical, research, and educational market content.
Support cannot provide:
- Personalized investment advice.
- Trade recommendations.
- Portfolio-management instructions.
- Tax advice.
- Legal advice.
- Brokerage-account assistance.
- Guarantees concerning market results.
Questions about your personal investments, taxes, legal obligations, or brokerage account should be directed to an appropriately qualified professional or service provider.